According to art. 6 of Law no. 105/2023 on consumer protection, you can submit a request to the competent authority regarding the protection of consumer rights:
 
National Commission of the Financial Market
 (through post offices or at the CNPF headquarters)
Municipality of Chisinau, bld. Ștefan cel Mare și Sfânt, no. 77
 
(via e-mail, with the application of an electronic signature)
Email: dm.fpnc@eciffo
Phone: 022 85 95 95