Amicable Accident Report, Step by Step: What to Do at the Scene

A minor collision shouldn't mean panic or hours waiting for the traffic police. In Moldova, drivers can settle a light accident on the spot using the amicable accident report — a fast, fully legal way to close out the incident in a few minutes. Below: when the procedure applies, the full steps, how to take the right photos, and what to do once the form is signed.

What the amicable report is and when you can use it

The amicable report is a simplified, voluntary procedure for documenting an accident involving at most two vehicles, where the damage is purely material — no injuries — and stays within the set limit.

If either driver disputes fault, if anyone is injured, if property other than the two vehicles is damaged, or if the damage exceeds the limit, the accident must be handled by the police instead.

The current limit depends on the type of policy: 15,000 lei for holders of a domestic MTPL policy, and 25,000 lei for Green Card holders, when a vehicle insured abroad is involved. These amounts are set by the National Commission for Financial Markets (NCFM), under article 13 of Law no. 106/2022, and are reviewed periodically — check the current figures at the time you fill in the form.

Step by step: what to do right after the accident

1. Stop the car and secure the scene. Make sure you're not blocking traffic and that everyone involved is safe.
2. Check on everyone's condition. If anyone is hurt, call 112 immediately — the amicable report does not apply when there are injuries.
3. Exchange details with the other driver: name, MTPL policy series/number, registration number, car make and model, phone number. Note the location and time of the accident.
4. Fill in the form: briefly describe what happened, tick the relevant boxes — both drivers must sign the document.
5. Photograph the scene: the position of the vehicles, the damage, the plates, the road markings and any brake marks.
6. Keep a copy of the form and the photos — you'll need them when you contact the insurer.

How to take the right photos

• A wide shot of the whole scene — for context.
• The plates — close-ups, to identify each vehicle.
• The damage — pictures of the damaged parts of each car.
• Brake marks and debris — the details on the road surface.
• Road signs and markings relevant to the accident.

Important: don't move the damaged vehicles until the photos are done — moving them can affect how the circumstances of the accident are assessed.

The electronic amicable report through the EVO app

Since October 2025, following changes to Law no. 106/2022, the amicable report can be filled in not only on paper but also electronically, through the government's integrated e-services application (EVO). Both drivers need to be able to identify themselves electronically; vehicle and policy data are pulled in automatically through the government's interoperability platform, and the completed form, along with photo and video evidence, is sent straight to the at-fault driver's insurer. The electronic version has the same legal force as the paper one.

What to do after filling in the form

Once the form is filled in and signed, the on-scene procedure is done — you can clear the road. But the process doesn't end there:

• If you're the injured party, submit the original form to the at-fault driver's insurance company within 2 working days of the accident — this is the legal deadline for submitting a completed amicable report. With the electronic version via EVO, the document reaches the insurer automatically, without a separate submission.
• If the at-fault driver is insured with General Asigurări [https://general.md/en/], the claims team will guide you through the whole process, from damage assessment to organising the repair.

Frequently asked questions

1. Can we use the amicable report if the at-fault driver won't admit fault?

No. Two things need to happen: both drivers agree to settle the matter through this procedure rather than calling the police, and the at-fault driver explicitly admits fault and signs the form. If either is missing — for example, the drivers disagree on who's at fault — the police handle the accident.

2. What happens if the damage turns out to be higher than the limit?

If the assessment shows the actual damage exceeds the set limit, the difference is settled separately — check with your insurer in advance how that situation is handled.

3. Do I have to photograph the scene?

Technically, the form can be accepted without photos, but good pictures speed up and simplify the damage assessment and lower the risk of a dispute over the circumstances.

4. Do I need to call the police for an amicable report?

No, as long as all the conditions are met: two vehicles, only material damage within the limit, both drivers agreeing on the circumstances. The police are needed only for injuries, disagreements, or damage above the limit.

What to remember

• Amicable report: at most two vehicles, only material damage, limit of 15,000 lei (MTPL) or 25,000 lei (Green Card).
• Anyone injured means calling 112 and the police; the amicable report doesn't apply.
• Take the photos before moving the vehicles.
• Since October 2025 you can file electronically through the EVO app, with the same legal force as the paper form.
• Submit the original to the at-fault driver's insurer within 2 working days of the accident (this doesn't apply to the electronic EVO version).

Download the official amicable report form in digital format, or visit any General Asigurări office to obtain a paper copy. Keep the form in the glovebox in case electronic filing isn't available on the spot.

Check the MTPL package or request a personalised quote directly on the General Asigurări website.