Seek medical assistance
Go immediately to a medical institution and follow the doctor's recommendations. Keep all medical documents issued to you.
Claims - Accident
If an insured event occurs, GENERAL ASIGURĂRI will support you in reporting the loss and settling your claim quickly and efficiently.
Steps to follow after the event occurs
Inform GENERAL ASIGURĂRI
Report the accident as soon as possible and provide the information required to register the claim file.
Prepare the required documents
Collect all documents confirming the accident and its consequences.
Submit the compensation claim
Submitting the complete set of documents will allow the claim to be reviewed and settled as quickly as possible.
Review and settlement of the claim
GENERAL ASIGURĂRI specialists will review the documents submitted and determine your entitlement to compensation in accordance with the contractual terms.
How do I report an accident insurance claim?
You can report the event through one of the following methods:
Report your claim online
Fill in the online form in just 3 minutes.
Online claim reporting - coming soon
At the office
Claims Settlement Department - 106 Burebista Street, Chișinău, or any GENERAL ASIGURĂRI territorial office.
Working hours: Monday-Friday, 08:30-17:30
What information should I prepare?
When reporting the claim, it is useful to have the following information ready:
- series and number of the insurance policy;
- date of the event;
- name of the insured person / name of the injured person;
- details of the circumstances in which the event occurred;
- phone number or email address where you can be contacted.
Required documents
Depending on the nature of the event, the following mandatory documents may be requested:
claim form under accident insurance
copy of the insurance policy under which the event is being reported
copy of the insured person's identity document
or a copy of the birth certificate if it concerns a minor, together with a copy of the identity document of their representative
copy of the medical document issued on the date of the consultation
showing the diagnosis and treatment applied by the medical providers that rendered first aid after the accident and/or subsequently examined and treated the insured person (medical certificate, medical letter, hospital discharge note, sick leave certificate, copies of prescriptions, etc.)
copy of the report on the investigation of the occupational accident
if the accident occurred at the insured person's workplace
bank details for payment in MDL (Moldovan lei)
copy of the report drawn up by the Police at the scene of the accident
for road traffic accidents
medical report showing the current clinical condition
only in cases of permanent disability resulting from an accident
original receipts or fiscal receipts and invoices for medicines, rehabilitation sessions, etc.;
copy of the medical death certificate of the insured person
copy of the identity document of the policy beneficiary
named beneficiary or heir
certificate of inheritance (notarised copy)
or certificate of heir status (notarised copy), if no beneficiary was designated in the policy
GENERAL ASIGURĂRI reserves the right to request additional documents required to establish the causes of the event and to assess the compensation.
Frequently Asked Questions (FAQ)
The accident should be reported as soon as possible after it occurs. Under the insurance conditions, notification must generally be made within 30 calendar days from the date of the event.
Compensation can be claimed by you (the insured person), the designated beneficiary, or, where applicable, the legal heirs.
Depending on the coverage provided in your policy, the following can be covered: bodily injuries resulting from the accident; traumas and bodily harm; disability caused by the accident; death resulting from the accident; other supplementary risks included in the insurance contract.
Yes. You need to provide medical documents to confirm the diagnosis and to assess the consequences of the accident.
The compensation amount is determined based on the conditions of your insurance contract, the supporting documents you submit, and the assessment conducted by GENERAL ASIGURĂRI specialists.
The beneficiary designated in the policy or the legal heirs must inform the company and submit the necessary documents for the review of the claim file and the payment of compensation.