Secure the area and limit the damage
Take all reasonable measures to prevent further damage.
Claims - CASCO
Have you suffered a CASCO loss? If an insured event occurs, GENERAL ASIGURĂRI will support you throughout the entire claims process.
How does the claims process work?
Notify the competent authorities
Depending on the nature of the event, contact the Police or other competent authorities.
Notify GENERAL ASIGURĂRI
Inform the company about the event and provide the requested information.
Prepare the required documents and submit your claim.
How do I report a CASCO claim?
To report a CASCO claim, you can choose one of the following contact methods:
Report your claim online
Fill in the online form in just 3 minutes.
Online claim reporting - coming soon
At the office
Claims Settlement Department - 106 Burebista Street, Chișinău, or any GENERAL ASIGURĂRI territorial office.
Working hours: Monday-Friday, 08:30-17:30
What information should I prepare?
When reporting the loss, it is important to have the following information at hand:
- Identification details
- Details of the event
- Vehicle details
Required documents
The following documents may be requested to open the claim file:
Identity card of the insured person or authorised representative, together with the power of attorney
Driving licence of the person who was driving at the time of the event
Registration certificate of the damaged vehicle
Administrative offence file (certified copy) or any other document issued by the Police showing how and when the event occurred / amicable accident statement form
Any other documents required to establish the circumstances of the event and the amount of the loss
The documents listed above are the minimum required to open the claim file. GENERAL ASIGURĂRI claims inspectors may subsequently request additional documents after the inspection, where applicable.
Frequently Asked Questions (FAQ)
Yes. You can send the documents to despagubiri@general.md or office@general.md.
Yes. You can send the photos online via email, along with the claim notification and available documents.
You can report the claim now and complete the claim file later with the documents requested by the Insurer.
For information regarding the status of your claim file, please contact the Claims Settlement Department at GENERAL ASIGURĂRI using the following contact details: (+373 22) 78-41-15; (+373 22) 78-41-07; +373 62011680.