Limit the extent of the loss
Take all reasonable measures to prevent the loss from worsening and to protect any property that has not been affected.
Claims - Property
Have you suffered damage to your home or insured property? We are here to help you settle your claim quickly and efficiently. Follow the steps below and send us the information required to open the claim file.
Steps to follow after the event occurs
Notify the competent authorities
Depending on the nature of the event, contact the competent authorities (homeowners' association, Police, Fire Department, etc.) and request documents concerning the causes and circumstances of the insured event.
Keep evidence of the event
Take photographs of the damaged property and the place where the event occurred. Do not carry out permanent repairs before the loss has been inspected, except for measures needed to limit the damage.
Report the loss to GENERAL ASIGURĂRI
Contact the company as soon as possible to register the event and open the claim file.
How do I report a property claim?
To report the loss and open a claim file, use one of the following contact methods:
Report your claim online
Fill in the online form in just 3 minutes.
Online claim reporting - coming soon
At the office
Claims Settlement Department - 106 Burebista Street, Chișinău, or any GENERAL ASIGURĂRI territorial office.
Working hours: Monday-Friday, 08:30-17:30
Required documents
Depending on the type of event
Identity card of the insured person
Copy of the insurance contract (policy)
Copy of the document proving insurable interest in the insured property (ownership deed, rental agreement, purchase invoices, etc.)
Power of attorney (for individuals) or authorisation/delegation (for legal entities), signed and stamped by the insured
if the person taking part in the notification or inspection of the loss is someone other than the insured person
Sketches or plans of the damaged home
Depending on the loss involved
In the event of accidental water leakage from pipes
you need to contact the homeowners' association; if another person is at fault, you must contact the Police
In the event of theft or vandalism
you must report the case to the Police
In the event of fire
you must provide the report issued by the Fire Department
In the event of loss caused by atmospheric phenomena or flooding
you must request a statement from the National Meteorological Administration
GENERAL ASIGURĂRI reserves the right to request additional documents required to establish the causes of the event and properly assess the loss.
Frequently Asked Questions (FAQ)
We recommend reporting the loss immediately after the event occurs or as soon as you become aware of it.
GENERAL ASIGURĂRI representatives will inform you about the additional documents required to complete the assessment process.
Yes. You can send the documents electronically to the email addresses: despagubiri@general.md; office@general.md
You can request information about your file by contacting the Claims Settlement Department at GENERAL ASIGURĂRI at the following phone numbers: (+373 22) 78-41-09; +373 79405710.